Shipping & Returns
ORDER CONFIRMATION & TRACKING
After placing your order, you will receive an order confirmation email. Please ensure you check your junk mail, spam and social folders in case your email gets trapped.
As soon as your order has been dispatched, you will receive a dispatch confirmation email with your tracking information (if applicable) and expected delivery day/time (if applicable).
SHIPMENT OF ORDER
All orders will be shipped to the delivery address specified at the time of purchase. Shipment is the responsibility of the Shipping Carrier once it has left Sxvxge Couture. For any lost shipments, international duty charges or damaged shipments you will need to file a claim with the Shipping Carrier directly.
SHIPMENT OF SKATE DECKS
- Manufacturing: 3-5 business days
- US Shipping: 2-5 days (UPS Ground)
- Intl Shipping: 2-3 weeks (Postal Service)
Sxvxge Couture uses UPS ground shipping for all USA orders. International orders are sent with the postal service or DHL. Sxvxge Couture Custom Decks take 3-5 days to produce, ground shipping takes 2-5 days. International shipping varies, but usually takes around 2-3 weeks, depending on how long it gets stuck in customs for your country.
Refunds for the cost of your order and shipping cost are non-refundable for undelivered packages or refused deliveries, whether that be a non-existent address or un-paid duty & tax by your country’s government for orders that are returned to us.
Due to the limited availability of our pieces and the current pandemic and related situations it has caused worldwide, at this time we can only accept returns for items which have arrived damaged from our production facility. Please contact our Customer Care team to obtain a return authorization and further instructions.
Returned items need to be returned with their original packaging and include a copy of the packing slip. You can return items up to 30 days after the date we shipped your order. Shipping charges are not refundable and return shipping costs are the responsibility of the customer.
When claiming damage to your item(s) we require photos of the package as you received it (including images clearly showing the packaging is from a shipment from Sxvxge Couture) to show any damage that may have occurred to the outer packaging as well as photos of the product still inside the box with the box open to show how/where the damage occurred, and finally photos of the product and damage after removed from the box.
SKATE DECK RETURNS
Skateboard decks are manufactured of sheets of laminated wood and can break under stress. Skateboard decks are not warranted and cannot be completely guaranteed by the manufacturers. Therefore, Sxvxge Couture does not allow any returns on broken or cracked skateboard decks.
However, Sxvxge Couture will replace skateboard decks under the following circumstances:
- Skateboard was printed incorrectly. If the skateboard received by the customer does not match the design preview on the website, the skateboard will be considered as printed incorrectly. A perfect color match cannot be guaranteed since all computer monitors do not display colors in the same way.
- Skateboard deck is returned within 30 days of receipt
- Skateboard is as new and un-skated
- Skateboard grip tape has not been applied
- Skateboard trucks, bolts, or stickers have not been applied
- In lieu of replacement Sxvxge Couture, at its sole option, may refund the purchase price. Shipping costs will not be refunded. If you need to return a product, please contact us to obtain a Return Authorization Number and the proper address to ship your return. Your refund will be issued upon receipt of your returned skateboard deck.
Remember, we cannot accept returns without prior authorization.